Terms of Service

1. Acceptance of Terms

By accessing and using Insightling ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

Insightling is a customer feedback and survey platform that allows users to create, distribute, and analyze surveys. The Service includes:

• Survey creation and customization tools
• Response collection and management
• Data analysis and reporting features
• Integration capabilities
• Customer support services

3. User Accounts

To use certain features of the Service, you must create an account. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Providing accurate and current information
• Notifying us immediately of any unauthorized use

4. Acceptable Use

You agree not to use the Service to:

• Violate any laws or regulations
• Collect sensitive personal information without consent
• Send spam or unsolicited communications
• Interfere with or disrupt the Service
• Attempt to gain unauthorized access to our systems
• Use the Service for fraudulent or deceptive purposes

5. Content and Data

You retain ownership of the content and data you submit through the Service. By using the Service, you grant us a license to:

• Store and process your data to provide the Service
• Create anonymized analytics and insights
• Backup and secure your information

6. Payment and Billing

For paid services:

• Fees are billed in advance on a subscription basis
• All fees are non-refundable except as required by law
• You authorize us to charge your payment method
• Failure to pay may result in service suspension

7. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

8. Service Availability

We strive to maintain high service availability, but we do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or unforeseen circumstances.

9. Limitation of Liability

To the fullest extent permitted by law, Insightling shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues.

10. Termination

Either party may terminate this agreement at any time. Upon termination:

• Your access to the Service will cease
• You may export your data within 30 days
• We may delete your data after the retention period

11. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of material changes via email or through the Service. Continued use after changes constitutes acceptance of the new terms.

12. Contact Information

If you have questions about these Terms of Service, please contact us: